March 18, 2020
To our loyal patients,
In these uncertain times, we wanted to reach out to let you know what we are doing here at Heights Vision. As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your safety and provide maximum flexibility.
As it has always been, the safety of our patients and team members remains our highest priority. We have always taken great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including WHO and CDC) to make our cleaning and hygiene protocols even more rigorous.
Our office staff are receiving ongoing briefings and enhanced protocol
Washing our hands frequently (20 seconds minimum)
Using hand sanitizer in between hand-washing after each patient encounter
Using disinfectant wipes on knobs, counters, desks, etc. multiple times per day
Disinfecting frames after handling and using disposable cleaning cloths and wipes to glean glasses
Air purification units in the exam rooms
Requiring any staff person feeling ill, with fever or cough, to stay home
"Patients are asked to postpone routine eye exams"
- Centers For Disease Control and Prevention, CDC
As per the CDC's recent recommendations, patients are asked to postpone routine exams. We are still available to see patients for urgent eye care needs such as red eyes, eye infections, flashes and floaters, eye pain, etc. Whenever possible, attend appointments alone. We have hand sanitizer for use when you enter the office before checking in at the front desk, before handling glasses.
We look forward to a swift and safe return to normal operations. If you have and questions or concerns, please do not hesitate to call us at 718-852-1149 or email us at email@example.com
For the latest updates on the office's response to COVID-19, please follow us on facebook and instagram.
In best health,
The Doctors and Staff at Heights Vision